Customer Service & Info Clerk

Program Objectives

The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service & information skills to meet the demands of today’s business.

Program Notes

  • Tuition fees include all materials and student manuals.
  • Financial assistance may be available to qualified students.
  • Graduation requirements:
  • Students must achieve a 75% average to obtain a diploma.

Career Opportunities

Careers which correspond to the skills learned include:

  • Library Clerk
  • Courtesy Receptionist
  • Complaint, Inquiries, or Information Clerk
  • Order and Payment Clerk
  • Customer Service Representative

Duties & Responsibilities

  • Respond to telephone and in-person complaints and inquires.
  • Provide information regarding an organization’s goods, services and policies.
  • Enter orders, verify shipment and send out invoices.
  • Trace orders from intake to shipment and troubleshoot delays and problems.
  • Receive payments and process information required for the provision of services.

Personal Attributes Required

  • Good verbal skills
  • Functional reading skills
  • A warm and friendly personality
  • A pleasant telephone manner

Admission Requirements

  • Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
  • An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
  • Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
  • Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.

Competencies upon Completion

CORE COURSES*

  • KEYBOARDING(Minimum 25 words per minute)
  • BASIC COMPUTER CONCEPTS(Introduction to Personal Computers)
  • OPERATING SYSTEMSBasic level of proficiency in a Windows operating system)
  • SOFTWARE FUNDAMENTALS(Basic level proficiency using the Internet, Microsoft Outlook, and Microsoft Access Intermediate level of proficiency in Microsoft Word and Microsoft Excel)
  • EMPLOYABILITY SKILLS(Job Search and Résumé Writing)
  • OFFICE SKILLS(Completion of Office Procedures Level 1, Customer Service, Business Math, Grammar Essentials for Business Writing, and Telephone Communication Skills)
  • COMPULSORY NON-CREDIT ACTIVITIES(Customer Service Practical Simulation)

ELECTIVE COURSES*

Students must complete a maximum of 2 credits from the following:

  • BUSINESS SKILLS
  • HELP DESK & CALL CENTRE SKILLS
  • WORD PROCESSING
  • SPREADSHEETS
  • OFFICE SKILLS

wp_aolmissCustomer Service & Info Clerk