PSW – Personal Support Worker

A Day in The Life of a Personal Support Worker (PSW)

Personal support workers are devoted to help vulnerable members of their communities thrive. If you want to make a real difference in the lives of others, a career in personal support work might be a great fit for you. Every single day, you’ll be making a meaningful difference in the lives of people who need you most.

On June 19th, 2015, SEIU Healthcare invited Ottawa’s three main political leaders to “walk-a-day” in the shoes of a healthcare worker. Mr. Trudeau accepted the invitation. SEIU Healthcare asked Justin Trudeau, MP and Liberal Leader at the time, to join Emily, a Toronto personal support worker (PSW), on a regular homecare visit with her elderly client, Antonietta.

It was a great experience to show a politician how to do the hands-on work of a PSW,” said Emily, who has worked in homecare for about 9 years. “I really think it opened his eyes to the reality of the work when he saw how much Antonietta needed our help and how grateful she was for the quality care she receives.” The career of a Personal Support Worker is very rewarding but at the same time is quite challenging as well. Now, let’s take a closer look of a day in the life of a Personal Support Worker.

An Early Morning Starts

A PSW’s work usually starts around 7 in the morning, whether you work at a nursing home, a hospital, or a client’s house. Mornings could be the busiest time of the day for PSWs since they are responsible for taking clients to the bathroom, assisting with teeth/denture-cleaning, helping clients get dressed, making the bed, and providing any other support a client may need, like administering meals or morning medication.
Some clients may require help with feeding themselves. Once their breakfast is made (or served), as a PSW, you may need to help them put sugar or milk in their tea, spread butter on their toast, feed cereal into their mouth, and help keep them clean during the meal.

Customized Personal Care Throughout the Day

It’s important to note that every client has a specific diet that is extremely important to adhere to. For example, you may tend to someone who is diabetic or hypoglycaemic. After all, there will be individuals who require a different routine than what most of your clients have.

After breakfast and morning medication, you may lead the clients to some society activities such as reading books, playing games, shopping, hanging out with friends, or you may need to give your clients a bath. Showers are normally done after breakfast, as there is not enough time to properly do the task beforehand. Occasionally, if a client persistently refuses to be cleaned, make sure you document the incident in your daily report.

As an PSW, you are your client’s eyes, nose, ears, and any other sense that they may not be capable of using. If the client shows any unusual or uncomfortable symptoms during your day of work, you must know how to deal with it in order to make them at ease. Meal and medication intake, as well as bowel or spew movements must be recorded, as these are essential documentations for monitoring your client’s health condition.

Second or Third Meal Preparation

Lunch is the second meal that you will take part in during your workday; you may or may not be responsible for the preparation of a third meal depending on the length of your workday. Again, you always have to take into account your resident’s diet when preparing meals. Some people have allergies, particular dietary preferences, or strict religious diet requirements.

Most clients have a toileting schedule, so changing your clients will generally occur during your day, especially after meals. As a PSW, everyday is a different workday, incidents or special treatments could happen depending on the condition of the client.

Leaving Each Client in Excellent Condition

As a Personal support worker, you help not only individual clients in need, but their families as well. Visits from a PSW improves the day of each client, giving those clients’ families and friends much needed peace of mind.

Last but not least, before you leave, a report that documents the client’s activity must be submitted. Anything that happened throughout the day – if your client was behaving abnormally, experienced any discomfort, or showed an incredible improvement – must be documented and shared with your organization.

We attribute the growth in our success to identifying the gap between the formal education available and the realities of the working world. We fulfill the needs of learners by developing customized programs for each student, while meeting the requirements for convenient and effective training at an affordable cost.

We are accepting students now for our Personal Support Worker (PSW) program. Call us today at 905-273-6788



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Personal Support Worker Return of Service (PSW ROS) Initiative

Personal Support Workers (PSWs) jobs are high demand in Ontario and many parts of Canada. If you’re looking for a stable health care career, our Personal Support Worker s(PSWs) Program is an excellent choice to start your health care career. Our aging population is expected to continue creating jobs for PSWs well into the future.

Currently, there is an urgent need for Personal Support Worker s(PSWs) across the healthcare system to increase front-line workforce capacity in response to COVID-19 in Canada. To attract newly graduated Personal Support Workers to work in Long-Term Care homes and Home and Community Care agencies in greatest need across Ontario, this initiative provides a $5,000 incentive to support hiring recent PSW graduates in exchange for a six-month commitment to an eligible employer.

PSWs who have graduated from their Personal Support Worker s(PSWs) Ontario PSW training program* on or after April 1, 2020 are eligible to apply for approved opportunities via

*For eligibility purposes, completed PSW training programs must meet the 2014 program standard established by the Ontario Ministry of Training, Colleges and Universities.

Search for Eligible opportunities here.

This is a free government-funded job board and registration takes less than one-minute. Postings will continue to be added to Create a job alert to receive an email notification when new postings are added.

Each employer will recruit using their standard recruitment process, and priority will be given to PSWs not currently employed in a PSW role providing patient care. It is the responsibility of the employer to submit a request for funding to Ontario Health on behalf of eligible PSWs.

To be eligible for this incentive, you must start a six-month commitment with an eligible employer no later than January 15, 2021. Priority approval will be given to applicants who start as soon as possible.

Learn more about the PSW ROS at

To know more about our Personal Support Worker s(PSWs) Program, Click here. If you have any questions about our PSWS Program, please call us at 905-273-6788 or Email


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wp_aolmissPersonal Support Worker Return of Service (PSW ROS) Initiative
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