Customer Service & Info Clerk
Program Objectives
The objective of this program is to provide the student with opportunities to acquire and apply the knowledge of customer service & information skills to meet the demands of today’s business.
Program Notes
- Financial assistance may be available to qualified students.
- Graduation requirements:
- Students must achieve a 75% average to obtain a diploma.
Career Opportunities
Careers which correspond to the skills learned include:
- Library Clerk
- Courtesy Receptionist
- Complaint, Inquiries, or Information Clerk
- Order and Payment Clerk
- Customer Service Representative
Duties & Responsibilities
- Respond to telephone and in-person complaints and inquires.
- Provide information regarding an organization’s goods, services and policies.
- Enter orders, verify shipment and send out invoices.
- Trace orders from intake to shipment and troubleshoot delays and problems.
- Receive payments and process information required for the provision of services.
Personal Attributes Required
- Good verbal skills
- Functional reading skills
- A warm and friendly personality
- A pleasant telephone manner
Admission Requirements
- Courses are open to any applicant who possesses a good command of the English language and is able to follow instructions.
- An admissions interview will be administered to determine if the applicant has the required interest, motivation, and entry-level skills to take this program.
- Full-time students must attend the required hours per week as per the course schedule and may do so at times convenient to them.
- Part-time students may set their own schedules to a minimum of two training sessions per week. These times may be scheduled during the day, evenings, or on weekends.
Competencies upon Completion
CORE COURSES*
- KEYBOARDING(Minimum 25 words per minute)
- BASIC COMPUTER CONCEPTS(Introduction to Personal Computers)
- OPERATING SYSTEMSBasic level of proficiency in a Windows operating system)
- SOFTWARE FUNDAMENTALS(Basic level proficiency using the Internet, Microsoft Outlook, and Microsoft Access Intermediate level of proficiency in Microsoft Word and Microsoft Excel)
- EMPLOYABILITY SKILLS(Job Search and Résumé Writing)
- OFFICE SKILLS(Completion of Office Procedures Level 1, Customer Service, Business Math, Grammar Essentials for Business Writing, and Telephone Communication Skills)
- COMPULSORY NON-CREDIT ACTIVITIES(Customer Service Practical Simulation)
ELECTIVE COURSES*
Students must complete a maximum of 2 credits from the following:
- BUSINESS SKILLS
- HELP DESK & CALL CENTRE SKILLS
- WORD PROCESSING
- SPREADSHEETS
- OFFICE SKILLS